KLM Services, LLC

KLM Services, LLC.
KLM Services offers performance-based project development and project management professional services (PMO, Traditional, Agile, Hybrid) focused on Mission Critical Information Technology Operations within...

Healthcare (HIE's, ACO's, Meaningful Use, EMR's)
Government (Energy Savings, Performance Contracts, Data Centers)
All Sizes and Types of Data Centers

At KLM Services, we apply driven leadership to maximize client value by delivering project development and project management professional service. Our goal is simple... "Deliver maximum value and complete satisfaction to our client's long term Information Technology Success!" Whether your creating new products and/or services through innovation and adaptability, or improving existing ones through efficiency and optimization, KLM Services stands ready to be of service.

Helping our client's understand that... Product & Services Development and Management - whether tangible or intangible - is simply a set of activities facilitated to uncover real needs, real problems, and furthering the strategic goals of the organization by addressing and resolving them. Working with our clients to improve agility and optimize the results of this applied philosophy creates immeasurable value. As a high performance company, working for high performance companies, KLM Services embodies the belief that core values and distinguishing purpose must remain constant while operating practices and business strategies must constantly evolve in response to an ever-changing world of business demands and opportunities.

Our approach is one of Attitude, Effort, and Always be prepared to…

·         Articulate project objectives, goals, current status, return on investment, and alignment with strategic initiatives to all stakeholders, team members, and affected parties.

·         Identify project issues, concerns, and opinions.

·         Leverage resources to properly identify, resolve, and escalate issues, concerns, and opinions when appropriate.

·         Take responsibility for all affected application business systems and services interrelated to and/or affected by the project.

·         Execute the project plan and providing the required management and leadership to bring successful closure to the project, document and present lessons learned, and follow through on any collateral outstanding items that need to be resolved.

·         Promote honesty, integrity, and “doing the right thing” among team members, stakeholders, and affected parties.

·         Clearly define problems by collecting complete data, establishing facts, and drawing logical conclusions.

·         Remain focused on the overall project objectives and obtaining consensus while facilitating process transformation where needed and while navigating through emotionally charged meetings and situations.

·         Take responsibility for interpreting a variety of technical instructions in written or diagrammatic form and manage many abstract and concrete variables.

·         Leave the perspective that you possess an attitude of being a “utility player”. Doing whatever it takes to meet the project milestones and exceed the customer’s expectations.

·         Be the Customer/Owner advocate with all team members, stakeholders, vendors, and affected parties - always representing the Customer/Owner interest while appreciating everyone else’s perspective.

·         Overachieve with…

Management of the Project Timeline.

Management of Issues as they arise.

Management of Change Control particularly the emotional aspects of change.

Conducting/Managing status meeting.

Chairing committees to improve/affect outcomes.

Project documentation from start to finish, plus lessons learned.

Project closure and validate acceptance by customer.

Project information, engagement, and motivation of project team.

Experiences That Matter

Twenty six (26) years of experience delivering project development and project management professional services within Data Centers, Healthcare, and Government markets, positions the ownership of KLM Services to help solve the toughest Information Technology problems.

Over Thirteen (13) years of being in business for myself brings a Total Cost of Ownership perspective and owner-advocacy empathy to every client opportunity.

Thirteen (13) years of experience in a second career coaching girls softball at the highest competitive levels all over the country, the ownership of KLM Services is uniquely experienced at coaching, managing, and facilitating successful outcomes with hyper-performing teams. With former players attending Stanford, North Carolina, Missouri State, Ball State, Oklahoma State, Wichita State, and many others, the successful track record is dwarfed in comparison to being part of helping these young ladies accomplish their goals and dreams.

By integrating client solutions with proven traditional, agile, and hybrid ("customized") project management processes and procedures, KLM Services is constantly working to facilitate and support Information Technology Optimization. Working with our client's to develop a "go to" or "high performance" implementation team of internal assets, outsourced assets, and suppliers, KLM Services delivers maximum bottom line value as a subject matter expert. Our familiarity and experience within mission critical, zero-downtime, operations helps are clients manage their projects, their Data Centers, and their Information Technology, and do so, transparently to their users.

We look forward to servicing your Information Technology needs.