KLM Services offers performance-based project
development and project management professional services (PMO, Traditional, Agile,
Hybrid) focused on Mission
Critical Information Technology Operations within...
Healthcare (HIE's, ACO's,
Meaningful Use, EMR's)
Government (Energy Savings,
Performance Contracts, Data Centers)
All Sizes and Types of Data
At KLM Services,
we apply driven leadership to maximize client value
by delivering project
development and project management professional service. Our goal is
simple... "Deliver maximum value and
complete satisfaction to our client's long term Information Technology Success!"
Whether your creating new products and/or services through innovation and
adaptability, or improving existing ones through efficiency and optimization,
KLM Services stands ready to be of service.
Helping our client's understand that... Product &
Services Development and Management - whether tangible or intangible - is simply
a set of activities facilitated to uncover real needs, real problems, and
furthering the strategic goals of the organization by addressing and resolving
them. Working with our clients to improve agility and optimize the results of
this applied philosophy creates immeasurable value. As a high performance
company, working for high performance companies, KLM Services embodies the
belief that core values and distinguishing purpose must remain constant while
operating practices and business strategies must constantly evolve in response
to an ever-changing world of business demands and opportunities.
Our approach is one of Attitude, Effort, and Always be prepared to…
Articulate project objectives, goals, current status, return on
investment, and alignment with strategic initiatives to all
stakeholders, team members, and affected parties.
Identify project issues, concerns, and opinions.
Leverage resources to properly identify, resolve, and escalate issues,
concerns, and opinions when appropriate.
Take responsibility for all affected application business systems and
services interrelated to and/or affected by the project.
Execute the project plan and providing the required management and
leadership to bring successful closure to the project, document and
present lessons learned, and follow through on any collateral
outstanding items that need to be resolved.
Promote honesty, integrity, and “doing the right thing” among team
members, stakeholders, and affected parties.
Clearly define problems by collecting complete data, establishing facts,
and drawing logical conclusions.
Remain focused on the overall project objectives and obtaining consensus
while facilitating process transformation where needed and while
navigating through emotionally charged meetings and situations.
Take responsibility for interpreting a variety of technical instructions
in written or diagrammatic form and manage many abstract and concrete
Leave the perspective that you possess an attitude of being a “utility
player”. Doing whatever it takes to meet the project milestones and
exceed the customer’s expectations.
Be the Customer/Owner advocate with all team members, stakeholders,
vendors, and affected parties - always representing the Customer/Owner
interest while appreciating everyone else’s perspective.
Management of the Project Timeline.
Management of Issues as they arise.
Management of Change Control particularly the emotional aspects of
Conducting/Managing status meeting.
Chairing committees to improve/affect outcomes.
Project documentation from start to finish, plus lessons learned.
Project closure and validate acceptance by customer.
Project information, engagement, and motivation of project team.
six (26) years of experience
delivering project development and project management professional services within Data Centers, Healthcare, and Government markets, positions the ownership of KLM
Services to help solve the
toughest Information Technology problems.
Over Thirteen (13) years of being in business for
myself brings a Total Cost of Ownership perspective
and owner-advocacy empathy to every
Thirteen (13) years of experience in a
second career coaching girls softball at the highest competitive levels all over
the country, the ownership of KLM Services is uniquely experienced at
coaching, managing, and facilitating successful outcomes with hyper-performing
teams. With former players attending Stanford, North Carolina, Missouri State,
Ball State, Oklahoma State, Wichita State, and many others, the successful track
record is dwarfed in comparison to being part of helping these young ladies
accomplish their goals and dreams.
By integrating client solutions with proven
traditional, agile, and hybrid ("customized") project management processes and
procedures, KLM Services is constantly working to facilitate and support Information
Technology Optimization. Working with our client's to develop a "go to" or
"high performance" implementation team of internal assets, outsourced assets, and
suppliers, KLM Services delivers maximum bottom line value as a subject matter
expert. Our familiarity and
experience within mission critical, zero-downtime, operations helps are clients
manage their projects, their Data Centers, and their Information Technology, and
do so, transparently to their users.
We look forward to servicing your Information